At EasyAV Online, we value your trust and aim to provide the best cybersecurity products and services. This Refund & Returns Policy explains the conditions under which refunds, cancellations, or returns are accepted. By making a purchase on our website, you agree to this policy.

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1. Digital Products & Services

• Since we provide digital cybersecurity solutions, software, and services, all sales are generally considered final and non-refundable.

• Refunds may be offered only in exceptional cases such as:

  • Technical issues that prevent product activation despite valid attempts.

  • Duplicate charges due to system errors.

  • Wrong product delivered due to our mistake.

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2. Eligibility for Refund

To request a refund, you must:

• Submit the request within 7 days of purchase.

• Provide proof of purchase (order ID, receipt, or payment confirmation).

• Explain the reason for the refund request in detail.

Refund requests made after 7 days may not be entertained.

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3. Non-Refundable Cases

Refunds will not be issued in the following cases:

• Customer changes mind after purchase.

• Incompatibility with customer’s device due to incorrect system requirements.

• Unauthorized or fraudulent use of the product.

• Services already delivered (such as consultation, installation, or security assessments).

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4. Process for Refunds

• To request a refund, please contact our support team at support@easyavonline.shop with all required details.

• Our team will review your request and respond within 5–7 business days.

• Approved refunds will be processed to your original method of payment within 7–14 business days, depending on your bank or payment provider.

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5. Returns (If Applicable)

• Since our offerings are digital in nature, physical returns are not applicable.

• For bundled services or third-party products, separate vendor policies may apply.

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6. Cancellations

• Subscription-based services may be canceled anytime, but cancellation will apply to the next billing cycle.

• No partial refunds are provided for unused services in an active billing period.

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7. Third-Party Products

Some services or licenses may be provided through third-party vendors (e.g., antivirus software providers). In such cases, their refund/return policies may apply in addition to ours.

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8. Contact Us

If you have any questions or wish to request a refund, please contact us:

• Email: support@easyavonline.shop